This is some text inside of a div block.

Customer Success

The Customer Success team at FlytBase transcends the traditional norms and plays a huge part in helping our partners deploy autonomous drones all over the world.

‍

If you're looking to impact a customer's journey while growing your own career, read on.

View open roles
We are on a MISSION

Bridging the gap between our global customers and our tech team

Committed to solving problems and delivering solutions to our customers, the Customer Success team at FlytBase is an integral part of the organization.
From developing and refining techno-commercial solutions to collaborating closely with both customers and our in-house technical team, the CS team acts as our customer’s voice within the organization helping us bring their vision to life.

Bridging the gap between our global customers and our tech team

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C

Text link

Bold text

Emphasis

Superscript

Subscript

View open roles

Customer-first approach

Customer-first approach

By stepping into their shoes, we gain a deeper understanding of their challenges, enabling us to provide more effective solutions. This approach not only enhances our problem-solving capability but also strengthens our customer relationships.

Building long-term relations

Our commitment extends beyond short-term engagements; we aim to forge lasting partnerships with our customers. By consistently delivering value and understanding their needs, we establish a foundation of trust and loyalty.

Data-driven decision-making

By analyzing trends, customer feedback, and performance metrics, we make informed decisions that align with our customers' needs and expectations. This approach ensures that every action we take is backed by evidence, enhancing the efficiency of our solutions.
Questions on your mind? We have the answers.
What role does the Customer Success team play at FlytBase?

The CS team is one of the most integral parts of FlytBase. For us, our customers and partners around the globe help us shape the roadmap of our product, which is where the CS team plays a major role. From bridging the gap between the partners and the tech team to being the voice of the customer within FlytBase, being in the CS team is an important role.

What will be my major roles and responsibilities as a part of the team?

We are glad you asked! Please visit our jobs page where all details about the roles and responsibilities and the qualifications are listed.

What tools and technologies will I be using as a part of the CS team?

Our CS team utilizes a variety of tools to manage customer interactions effectively. These include CRM software for tracking customer interactions, ticketing systems for handling support requests, and internal communication tools for team collaboration. You'll also work with our drone automation software, gaining in-depth product knowledge to assist customers efficiently.

Do I need prior experience in the drone industry to be a part of the CS team?

No, our team comprises people from various backgrounds and professions. There is a learning curve with the job, your background or your education does not hold more weight than your passion and interests to work on solving real-world problems.

What is the application process?

For most roles, the hiring process at FlytBase comprises 4 evaluation rounds. The HR team conducts the first round - the screening round, once we receive an application. The second round - the Technical Interview round is taken up by Hiring Managers of respective teams at FlytBase. Post the technical interview, the candidate is usually expected to work on an assignment. After receiving the submission, the final round- the Culture Fit round is conducted by our CEO/Directors.

Join the Fleet

Explore all Jobs
instagram [#167] Created with Sketch.